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Policies

Return & Refund Policy

Please review the return, exchange, refund, and delivery rules before placing an order.

Return and refund workflow with package inspection and support elements
For wholesale orders, claims are reviewed with product evidence, packing records, and order details.

No-Reason Returns And Exchanges

Non-customized items may be returned or exchanged without giving a reason within 14 calendar days after delivery. Items must be complete, unworn, unwashed, unaltered by the buyer, and returned with their original tags and accessories.

Costs For Buyer-Requested Returns

For a return or exchange not caused by our mistake, the buyer pays return shipping. For an exchange, the buyer also pays the new shipping cost. A no-reason return refunds the amount paid for the returned item. Original outbound shipping is generally not refunded unless applicable law requires it.

Customized Items

Items made with a requested name, number, patch, or other personal details cannot be returned or exchanged without a seller-caused issue. If we made a customization error, sent the wrong item, or supplied a defective item, the buyer may choose a refund or free reshipment.

Problems Caused By Us

For a wrong item or size sent, a missing item, an obvious quality defect, or a customization error caused by us, the buyer may choose a refund or free reshipment or exchange. We pay any required return and reshipment costs. A refund covers the affected item amount paid and its attributable outbound shipping. Quality and wrong-item claims are not limited by the 14-day no-reason return period; applicable law continues to apply.

Import Taxes And Customs Charges

The buyer always pays customs duties, import taxes, and customs-related charges imposed at the destination. The buyer must pay them when notified by customs or the carrier. Any new destination taxes on an exchange or free reshipment are also paid by the buyer. Free reshipment means we pay the new shipping charge, not destination taxes.

Packages That Cannot Be Delivered

A package is not eligible for a refund if delivery fails because the buyer does not pay required import charges, refuses delivery for a reason not caused by us, provides incorrect recipient details, or fails to collect it after notice. We check carrier, customs, and order records. We take responsibility for restricted or prohibited packages when the delivery failure is not caused by the buyer. For other non-delivery, including loss in transit or a package restricted, prohibited, held, or rejected by customs, the buyer may choose a refund of the affected package item amount and its attributable outbound shipping or a free reshipment. If no lawful route is available, we refund instead. Taxes already collected at the destination are not part of our refund.

How To Request After-Sales Support

Sign in and submit an after-sales request from the relevant order details page. Identify the affected item or package, describe the problem and your preferred resolution, and upload product, parcel, or tracking evidence where relevant. For an approved return, wait for the return address and instructions in the request before sending anything back. Submit no-reason requests within 14 calendar days after delivery. Undelivered packages have no delivery-based request deadline.

Refund Processing

After we receive an eligible return or valid proof of its shipment, or confirm responsibility for non-delivery, we initiate the refund within 14 calendar days or sooner where required by law. We prefer the original payment method. If that is unavailable, we ask the buyer to agree to another method; we do not automatically convert a refund to store wallet credit.

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