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Order Tracking

Tracking updates become available after the package is packed, handed to the carrier, and scanned into the logistics system.

Order tracking illustration with package route, logistics nodes, and delivery status cards
Tracking usually updates after packing, carrier handoff, export movement, and local delivery scans.

Where To Find Tracking

Registered customers can check order status from their account. Guest or wholesale buyers can contact us with order number, email, and recipient country.

Processing Before Tracking

New orders may need time for stock checking, customization, quality control, packing, and carrier handover before tracking updates appear.

Tracking Delay

Tracking can stay unchanged for several days during export, customs, line-haul transport, or local carrier transfer. This does not always mean the package is lost.

Delivery Problems

If tracking shows failed delivery, a customs notice, or a returned package, sign in and submit an after-sales request from the relevant order details page with tracking evidence. If you cannot access the order, contact support. Destination import charges are always paid by the buyer; see our Return & Refund Policy for refund and reshipment eligibility.

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